Terms of Service

1. Acceptance of Terms

TryOnAnytime ("we", "our", "the service") is operated by Ren Jiansheng, an individual (sole trader) operating under the laws of the Hong Kong Special Administrative Region, without a registered legal entity.

By creating an account, purchasing credits, or otherwise using TryOnAnytime, you agree to these Terms of Service, together with our Privacy Policy and Acceptable Use Policy, which form part of these terms.

You confirm that you are at least 18 years old. If you do not agree to these terms, please stop using the service immediately.

2. Description of the Service

2.1 What we provide

TryOnAnytime is a browser-based, AI-powered virtual try-on service delivered as software-as-a-service:

• Live try-on — a real-time try-on rendered from your camera feed.
• Photo try-on — result images generated from photos you upload.

2.2 Digital delivery

The service and credits are digital content delivered immediately after payment. Because delivery is instant and consumption-based, refunds are limited as set out in Section 7.

2.3 Third-party AI dependency

Try-on results are generated by third-party AI models: the photo try-on result images are generated by the Lucy image model (lucy-image-2) provided by Decart, and the live camera try-on is rendered by Decart's realtime virtual try-on model (lucy-vton-latest). TryOnAnytime is an independent product and is not affiliated with, endorsed by, or officially connected to Decart. The availability and quality of the service depend in part on these third-party models, and we may change or replace model providers over time.

3. Account Registration

1. You must provide accurate information when creating your account.
2. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Do not share your credentials.
3. If you discover or suspect any unauthorized use of your account, contact us promptly at hi@tryonanytime.com.

4. Credits & Top-Up Plans

4.1 Credits

Credits are the sole unit of consumption on the service. Current consumption rates:

• Live try-on — 4 credits per second, billed in 30-second segments (120 credits per segment).
• Photo try-on — 10 credits per generated image.

4.2 Credit packs

Credits are sold in one-time top-up packs:

Current pricing is always shown on our pricing page. We may adjust pricing or pack composition over time; such changes do not affect credits you have already purchased.

4.3 Nature of credits

Credits are non-transferable, non-exchangeable, and have no cash value. They can only be consumed within the service. Credits are valid for 365 days from the date of purchase (see Section 6).

5. Billing & Payment

1. Merchant of record — Payments are processed by Waffo (Waffo Pancake), our PCI-DSS compliant payment processor and merchant of record. Waffo is the legal seller of record: it charges your payment method and appears on your bank or card statement.
2. One-time authorization — Each top-up is a separate, one-time transaction. By confirming a purchase you authorize a single charge for that pack only. There are no subscriptions and no automatic recharges — we never charge you again without a new purchase action from you.
3. Taxes — Applicable taxes (such as VAT, GST, or sales tax) are calculated, collected, and remitted by Waffo as merchant of record, based on your billing location.
4. Currency — Prices are listed in US dollars unless otherwise shown at checkout.

6. Credit Validity & Account Termination

1. Validity — Purchased credits are valid for 365 days from the date of purchase and expire automatically thereafter. Expired credits are not refundable, except where required by law.
2. Voluntary account deletion — If you delete your account, any unused credits lapse at the same time and are not refundable, except as provided in Section 7.
3. Termination by us without breach — If we terminate your account for reasons other than your breach of these terms (for example, discontinuing the service), we will refund the unused portion of your purchased credits pro rata.
4. Termination for breach — If your account is suspended or terminated because you violated these terms or the Acceptable Use Policy, your remaining credits are forfeited and are not refundable, consistent with the enforcement measures in that policy.

7. Refund Policy

7.1 General rule

Because credits are consumed as the service is used, consumed credits are not refundable.

7.2 Exceptions

We grant a full refund in the following cases:

1. Mistaken purchase — a credit pack purchased by mistake may be refunded in full within 14 days of purchase, provided none of its credits have been used.
2. Duplicate or incorrect charges — duplicate charges or confirmed billing errors are refunded in full.
3. Statutory rights — where mandatory consumer law applies (for example in the EU, UK, or Australia), you may have a 14-day right of withdrawal. For instantly delivered digital content, this right lapses once you begin using the purchased credits. Nothing in these terms limits your non-waivable statutory rights.

7.3 How to request a refund

Email hi@tryonanytime.com with your account email and transaction number. We acknowledge refund requests within 2 business days; approved refunds are returned to your original payment method within 5–10 business days.

8. Billing Disputes

If you believe a charge is wrong, please contact hi@tryonanytime.com before initiating a chargeback with your bank or card issuer. We respond to billing inquiries within 2 business days and resolve confirmed billing errors within 5 business days. Contacting us first is almost always faster than a chargeback, and unresolved chargebacks may result in account suspension while the dispute is investigated.

9. AI Content & Intellectual Property

1. Your inputs — You retain ownership of the photos and other content you upload. You grant us a limited licence to process them solely to provide the try-on service to you.
2. AI outputs — As between you and us, the try-on result images generated from your inputs belong to you, and you may use them for lawful purposes.
3. No training on your data — We do not use your uploaded photos, camera feed, or generated results to train AI models without your consent.
4. Third-party models — Try-on results are produced by third-party AI models (Decart; see Section 2.3). We do not control and cannot guarantee the quality, accuracy, or suitability of their output.
5. Accuracy — AI-generated outputs may be inaccurate, incomplete, or distorted. Verify anything important yourself before relying on a result.

10. Acceptable Use

You agree not to use the service to:

• Create deceptive, harassing, sexual, defamatory, or otherwise unlawful imagery.
• Try on garments on images of other people without their consent.
• Infringe intellectual property, likeness, or privacy rights.
• Train, fine-tune, or distill a competing AI model using the service or its outputs.
• Bulk-scrape or systematically extract outputs from the service.
• Present AI-generated results as the work of a human professional (for example, a tailor's or fit specialist's assessment) in order to deceive.

Full content standards, moderation, reporting, and enforcement rules are set out in the Acceptable Use Policy, which forms part of these terms.

11. Data, Privacy & Security

How we collect, use, and protect your photos, camera feed, and personal data is described in our Privacy Policy, which forms part of these terms. In summary:

• Card data — Your payment card data is handled exclusively by Waffo (Waffo Pancake), our PCI-DSS compliant payment processor. We never see or store your full card number.
• Account deletion — After you delete your account, your account data is deleted within 30 days, as detailed in the Privacy Policy.

12. Disclaimers & Limitation of Liability

1. As-is — The service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
2. AI-generated content — All try-on results are AI-generated approximations for illustration only. They may not perfectly reflect fit, colour, drape, or how a garment will actually look on you, and should not be the sole basis for a purchase decision.
3. Liability cap — To the maximum extent permitted by law, our total aggregate liability arising out of or related to the service is limited to the amounts you paid to us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in this section excludes liability that cannot be excluded under applicable law.

13. Term & Termination

1. These terms apply from the moment you first use the service and remain in effect until terminated.
2. We may suspend or terminate your account if you breach these terms, engage in fraud or abuse, or where required by law.
3. If we terminate your account for reasons other than your breach, we will refund the unused portion of your purchased credits pro rata (Section 6.3).
4. You can delete your account at any time from your account settings.

14. Governing Law & Dispute Resolution

1. Governing law — These terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.
2. Informal resolution first — Before starting any formal proceeding, please contact us at hi@tryonanytime.com so we can try to resolve the dispute informally. Most concerns are resolved quickly this way.
3. Jurisdiction — If informal resolution fails, disputes will be submitted to the courts of the Hong Kong Special Administrative Region, except where mandatory consumer law grants you the right to bring a claim in your local courts.

15. General Provisions

1. Changes to these terms — We may update these terms as the service evolves. For material changes, we will give at least 15 days' notice via an on-site announcement or an email to your registered address before the change takes effect. Continued use after the effective date constitutes acceptance.
2. Severability — If any provision of these terms is found invalid or unenforceable, the remaining provisions continue in full force.
3. Entire agreement — These terms, together with the Privacy Policy and the Acceptable Use Policy, constitute the entire agreement between you and us regarding the service.
4. No waiver — Our failure to enforce any provision is not a waiver of our right to enforce it later.

16. Contact

TryOnAnytime is operated by Ren Jiansheng (individual operator). For customer support, billing, refunds, legal, or security matters, contact us at one address:

• Email: hi@tryonanytime.com

Last updated: 2026-10-15